At Top-Notch Professional Healthcare Ltd, we know and understand that our clients are individuals with their own specific needs and requirements, that is why our clients and service users are individually assessed to provide care that is individually tailored to suit their specific needs and requirements, which we constantly review. requirements and we constantly review. We work closely with the service user, their families, social services and other health professional to ensure we deliver the right level of care tailored to meet their needs.

• Needs assessment: Experienced assessor will make an appointment to carry out a non-obligatory visit to you in your own home to seek information about your health and identify any risks or needs to be addressed.

• Care support plan: After completion of assessment, together you and the assessor will draw up a care support plan to meet your needs and discuss how the service will operate and answer any questions you may have.

• Reassessing needs and reviewing care plan: As your needs change over time, this can have impact on your health and quality of life, so we adapt to these changes and constantly review your care plan so that you can continue to receive the right level of care that you deserve.

                                                 OUR 3 KEY STRATEGIES

OPENNESS - enabling concerns and complaints to be raised freely without fear or worry.

TRANSPARENCY – allowing information about the true performance and outcomes to be shared with staff, clients, the public and regulators.

CANDOUR – informing client or patient of any harm or potential harm they may have suffered while receiving care, regardless of whether a complaint has been made or a question asked.